A good relationship with your customer is a key for successful business. A happy customer is a like a brick for your restaurant. Here are some strategies which can help you to build a good relationship with your customer.
Greet them warmly: Building a positive relationship with a regular customer is a bit easy than a new customer. If a new customer enters your restaurant, give him a genuine smile. Give him the accurate wait timing. Arrange the sitting for him. Train your host and hostesses to give posture of appreciation for all the customers entering your restaurant. A special discount coupon for next sitting can be a good tip for making him your regular customer.
Communicate frequently: Be always there for help. Try to reach out to all your customers. If a customer asks you for something, serve him before he asked you twice.
Communicate in social networking sites: Ask your customers to join your page on SNSs. Always uploads lots of good photos of your place. You can also click photos of events and post them online. Don’t forget to tag those photos to that customer. If you are having any event then post the details days before.
Customer friendly interior: The interior decoration and the sitting arrangement of your restaurant should be customer friendly. Arrange the sitting in such a way that you can rearrange the sitting for special events. Say you are having a birthday party. Ask the birthday host about the number of invitations and rearrange the whole decorum in that way.
Arrange special events: Arrange small events from time to time. Arrange local music band performances in the weekend which can engage your customers. You can also participate in social help groups and provide some food serving to them.
Offer special offers to your regular customers: You can give some free coupons to your regular customer. Go online and check the profiles of your customers. Search the customer who has maximum posts of your restaurant. Invite him to your restaurant; give him a loyalty award and a special discount. Click many photographs and don’t forget to post them online.
Good food: All other strategies will fail if you don’t serve a good food. A person enters your restaurant for food. So, it is the prime factor for building a relationship with your customer. A good food in a good place is all that a customer needs. You can try Breakfast in Yorkville. The delicious crepes will bring a large smile on your face. A good food itself is the glue between restaurant and customers.
Celebrate festivals: Celebrate the main as well as local festivals. Serve special dishes according to the festival. Decorate your restaurant with lights and flowers. You can also serve free beverages as a festival offer.
Add vegetarian and vegan options in your menu: If you want to attract a group of people then you have to respect their priorities. If you add vegetarian or vegan options then it will be easy for a circle of friends and family for dining in your place.
There can many more good strategies for building a healthy relationship with your customers. If you have any good tip, please share with us in our comment section.