3 Departments You Should Consider Outsourcing

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You may have heard about businesses outsourcing parts of their companies. It’s the practice of hiring an outside party to perform services or create goods that are traditionally done in-house. While it is seen by some businesses as a cost-cutting measure, it actually enables staff to have more time devoted to the customer experience and making their brand stand out. Here are just a few examples of departments that may be apt for outsourcing.

1. Accounting


You may think your finance team isn’t something suitable for outsourcing, but CFO advisory services can actually run your accounting without being on the premises. With what’s called a fractional CFO, or Chief Financial Officer, companies can have someone on standby to lay out their financial plan without having to foot the bill for an executive position. These services can assess cash flow and create strategies based on your data that will find the right solution for small businesses long-term.

This method of outsourcing allows stakeholders and business leaders alike to receive financial reporting that forecasts what’s to come for the company. With cash flow projections, CFOs can inform human resources of the potential for hiring, or investing in new initiatives for your small business. These plans can also evaluate any potential risks related to debt, personnel, and even security that may be on the horizon, with an assessment of market conditions. The best part, a fractional CFO can do the job of a full-time CFO, and the main difference is cost.

2. Customer Service

Customer Service

CCaaS, or “Contact Center As A Service,” has become a popular method of outsourcing, going from beyond the standard call center to a cloud-based solution. CCaaS solutions allow companies to access contact center software as part of a monthly subscription, eliminating personnel expenses and delivering the ultimate customer experience solution. This form of outsourcing has become even more effective in the work-from-home environment that was ever so prevalent because of COVID-19 restrictions on gathering in the workplace.

By handling inbound calls, CCaaS employees can save businesses time in directing requests to the right people. By accessing a call center software solution, you can optimize workflow and even have better oversight of quality management to assure that customer service remains paramount. By understanding a customer’s specific needs, it allows for a small business to have internal controls of incoming calls. In some cases, these contact centers are utilized for marketing purposes. Outbound calls from a third party can be used to contact prospective customers. This can also be adapted to put a spotlight on social media and instant message capabilities, reaching out to your customer base on new technology and effectively creating the contact center of the future for your company.

3. Manufacturing


When it comes to creating certain products, companies may rely on third-party vendors to help in the manufacturing process. Setting up dedicated manufacturing facilities can be costly for a small business. This is why some businesses opt to outsource this step. This could mean finding a manufacturing location near your company that has automation and other processes in place to assure that products are created with care and expeditiously.

This allows for your businesses to put a spotlight on your sales team to get the product presented and sold to potential vendors. Some manufacturing facilities may also offer shipping and handling services to assure that your product is sent directly to customers. This is popular for businesses that opt for e-commerce sales, using social media and internet marketing for an ever-expanding database. With supervisors on these sites, you can assure that everything is running up to speed with just regular conferencing to get your business off the ground.

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